Refund & Return Policy

Last Updated: [March 4th, 2025]

Thank you for shopping at [MX shop]! We strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must:

Be in the same condition as when you received it (unused, undamaged, and in its original packaging).

Include all original accessories, manuals, and parts.

Not be listed as a non-returnable item (see Section 5).

To start a return, please contact our customer support at email: [mengxiansc@gmail.com] with your order number and reason for return.

2. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

A refund will be processed to your original payment method within 5-10 business days.

Shipping fees are non-refundable, except in cases of damaged or incorrect items.

3. Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

4. Exchanges

If you received a defective or incorrect item, please contact us within 7 days of delivery for a free exchange.

5. Non-Returnable Items

Certain items cannot be returned, including:

Clearance or final sale items

Used or damaged products

Custom or personalized items

Gift cards

6. Contact Us

If you have any questions about our return and refund policy, please contact our support team at email: [mengxiansc@gmail.com].

We appreciate your business and look forward to serving you again!